Legal notice

Legal notices for the website tecmotor.fr

Right of withdrawal
Respect for your privacy
Payment and Security
Legal notices for our website

Property:

TECMOTOR.FR is published by TECMOTOR SAS, with a capital of €1000, SIRET: 795 156 223 00021, RCS No. 795156223 Bourg en Bresse
APE code 4690Z VAT FR61795156223 EORI FR795156223

Publication Director: Josette MIETTAUX

Registered address:

88 Rue du Carré Rochet
01800 AMBERIEU EN BUGEY
France

Email: contact@tecmotor.fr

Accommodation:

This site is hosted by OVH SAS, a company with a capital of €10,069,020, registered with the Lille Métropole Trade and Companies Register under number 537 407 926, and whose registered office is located at 2, rue Kellermann, 59100 Roubaix.

Deliveries

Your order will be delivered within 1 to 5 business days by carrier, depending on the option chosen when placing your order.
In the event of an unusually long delay, we will notify you by email as soon as possible.

Upon shipment, you will receive a tracking link for your package. It is essential to check this link if you have not received your order within 5 days to avoid having the package returned at your expense. Any returned package not collected by the customer will be subject to the customer's responsibility for round-trip shipping costs at Chronopost's current rates.

If the customer refuses an undamaged delivery after changing their mind, the refund, subject to TECMOTOR.FR's approval, will be issued once the merchandise has been received by TECMOTOR.FR in perfect condition. In this case, the return shipping costs will be deducted from the refund based on Chronopost's official rates in effect on that date, regardless of the delivery method used, and this also applies to deliveries where shipping was offered free of charge by TECMOTOR.FR. For goods subject to customs duties: the customs duties will be deducted from the refund.

Unless otherwise stipulated, delivery is deemed to have taken place upon physical handover of the products to the buyer or his agent, whether it is made at our premises, at the buyer's premises or at any other place indicated by him.

Upon delivery, packages must be unpacked for inspection; in case of damage, the delivery must be refused. Any claims the buyer may have regarding delivery must be noted in writing on the delivery slip; any subsequent claims will not be accepted, and no refund will be issued if the delivery has been accepted.

The reservations must relate to the product itself (not the packaging) otherwise they will not be taken into account by the carrier.

If the customer is absent at the time of delivery, the package is left at the post office closest to their home or at the carrier's relay point depending on the transport method chosen when ordering, where they can collect it within 9 (nine) calendar days, upon presentation of the delivery notice left by the post office or the carrier in their mailbox.

After this period, the postal service or carrier returns unclaimed packages to TECMOTOR.FR. If a package is returned to TECMOTOR.FR for reasons such as "unclaimed" or "addressee does not live at the address provided," the Company informs the customer concerned by email or telephone; in this case, the package will be reshipped to the customer after agreement and payment of the corresponding fees.
This message will indicate the procedure to follow to pay these shipping costs.
If these return shipping fees remain unpaid, or if the package returned to the customer after payment of these fees is not claimed and is returned to TECMOTOR.FR a second time by mail or carrier, it will be held by TECMOTOR.FR for sixty (60) days. After this period, TECMOTOR.FR may destroy the stored items without prior notice or formal demand. This destruction does not entitle the customer to any refund, exchange, or compensation.

Deliveries to collection points:

The customer must collect their order within the 9-day holding period at the collection point. If the package is not collected within this period, it will be returned to TECMOTOR.FR. This return does not entitle the customer to a refund for a cancelled order, as an order can only be cancelled after delivery to the customer (within the applicable legal timeframe). If the customer is unable to collect their order on time, they are asked to contact us so that we can inform them of the procedure for arranging a new delivery. Return shipping costs are based on the Chronopost rates in effect at the time of shipment. A tracking link is sent to the customer upon dispatch to allow them to collect the package within the allotted time.

Delivery delay:

In accordance with Article L.114-1 of the Consumer Code, in the event of a delivery delay of more than seven (7) days, with regard to the announced delivery deadline, the customer has the option of cancelling their order by registered letter with acknowledgment of receipt within sixty (60) working days, from the date indicated for the delivery of the product.

Deliveries to French overseas departments and territories or outside the EEC:

The additional shipping costs incurred for these destinations are automatically calculated during the ordering process.

The amount of your order will be calculated excluding taxes on your invoice and order confirmation. In this case, your order may be subject to customs duties and other taxes levied when the package arrives at its destination. These charges, related to the delivery of an item, are your responsibility. TECMOTOR.FR is not obligated to verify or inform its customers of applicable customs duties and taxes. To find out what these are, you must contact the relevant authorities in the country of delivery.

TECMOTOR.FR cannot be held responsible for customs clearance delays.

Right of withdrawal

The customer has 15 working days to change their mind and request a product return from the date of delivery of the order.

Product Return Procedures

1 – Product return procedure:

We would like to inform you in particular that the right of withdrawal as provided by law does not oblige us to take back damaged, broken or used products as well as special products: special order for a customer.

Tecmotor.fr asks its customers to comply with the following formalities for returning products:

For all return requests, please contact us beforehand via this link or by mail.

The customer must wait for email confirmation of return acceptance before sending the merchandise back to Tecmotor.fr. Any return without prior written acceptance from us cannot be processed and will not be eligible for a refund or exchange.

Carefully repackage the product(s) to be returned in their ORIGINAL PACKAGING in new condition.
If the packaging is provided by the manufacturer, it must arrive intact, inside another box. Damaged original manufacturer packaging can result in a significant reduction in the refund.
Return shipping costs are the responsibility of the customer. Tecmotor.fr advises its customers to return merchandise via tracked and insured shipping, and to purchase insurance from the carrier corresponding to the value of the products (particularly in case of theft or loss by the carrier). Return shipments are the customer's responsibility. Products arriving damaged or with missing parts will not be eligible for a refund or exchange.

Return address:

Tecmotor.fr
368 Geneva Street
01800 Villieu France

2 - For products under warranty

All mechanical parts are guaranteed against defects in conformity of the delivered products for a period of two years from the date of delivery, excluding labor. Under this warranty, the seller's sole obligation is to repair the product recognized as defective by its technical department or, if necessary, to replace it. However, if the replacement product is unavailable, the seller undertakes to reimburse the buyer the price stated on the invoice, excluding any other damages or interest. Certain sophisticated and complex parts, such as mechatronics units, servomotors, or transmission modules, and generally all components including electronics, must be installed and programmed by a workshop authorized by the vehicle manufacturer in order to benefit from the legal warranties.

Any product for which a warranty claim is made must first be submitted to Tecmotor's after-sales service, whose approval is required for any replacement. Return shipping costs are the responsibility of the buyer. Replacing defective products does not extend the warranty period.

Tecmotor.fr advises its customers to return merchandise via tracked and insured shipping, and to purchase insurance from the carrier corresponding to the value of the products (particularly in case of theft or loss by the carrier). Return shipments are the responsibility of the customer. Products arriving damaged or with missing parts will not be eligible for a refund or exchange.

However, in the case of sales to consumers, when a product is repaired or refurbished under warranty, any period of downtime of at least 7 days will be added to the remaining warranty period as of the date of the buyer's request. Parts necessary for the repair will be supplied by Tecmotor, subject to availability.

The warranty is excluded:

- if the assembly, installation or repair of the product was not carried out according to best practices by a qualified professional in the automotive sector, or if the buyer has not complied, where applicable, with the maintenance and usage instructions set out in the maintenance and usage manual accompanying the product,

- if the malfunction results from unusual (motor racing) or abnormal use of the product,

- if the malfunction is due to a case of force majeure,

- if the buyer fails to honor their financial commitments to the seller,

- if the buyer resold the product to a third party.

Also excluded from this warranty are:

- additional costs resulting from the fact that a defect discovered following a repair was not reported in a timely manner,

- Breakdown, transport, vehicle immobilization and labor costs, as well as customer repatriation costs,

- the costs of expert assessment when the buyer's liability is involved.

However, in the case of sales to consumers, the preceding provisions cannot in any way reduce or eliminate the legal guarantee against hidden defects.

Our returns department will inspect the returned item, and if your return is accepted, you will receive an email informing you of the reshipment or refund process. This email will also specify the processing time and method of the refund.

For returns under the right of withdrawal: your items must be returned to us under the following conditions to be accepted by Tecmotor.fr:

Before the expiry of 15 days from the date of receipt (except for warranty returns, which can be made for two years from the date of receipt of the items)
Complete and in their original, undamaged packaging.
In marketable condition, that is to say in particular in perfect working order, clean, unworn, undamaged without any trace of use and in the original intact packaging.

After analyzing your return, you will receive an email informing you of the reasons for its acceptance, its refusal, or the possible application of a discount.

In the event of a refusal, if you request it, we will resend this item to your billing address.

Products ordered as part of a special order, sourced or assembled specifically for a customer, cannot be returned, refunded, or exchanged.

Express delivery charges are non-refundable.

General Terms and Conditions of Sale

1 – General Clause

Our sales are subject to these general terms and conditions and imply the buyer's full and unreserved acceptance thereof. They prevail over all purchase conditions, unless formally and expressly waived by us.

2 – Order – Formation of the sales contract

Orders must be submitted in writing to the following address: tecmotor.fr, 368 rue de Genève, 01800 Villieu, either by letter or fax. They will only be considered definitively accepted by us after written confirmation from us.

3 – Product Information

The specifications, information, images, and text of our products appearing on technical data sheets and other sales documents are not contractually binding and are provided for informational purposes only. We reserve the right to make any changes we deem necessary without prior notice.

Products sold by Tecmotor.fr may only be installed on vehicles or systems recommended by the manufacturer or original equipment supplier, by a qualified person and under their sole responsibility. Tecmotor.fr cannot under any circumstances be held liable for the consequences of improper installation or the use of an unsuitable product on a vehicle.

4 – Price – Payment terms – Penalties

Unless otherwise expressly agreed upon at the time of the sales contract, the price of our products is determined by reference to the price list published in our price lists at the time of the order. These price lists will be provided to the customer upon request. Prices are expressed in the legal currency and include all taxes. Customs duties, taxes of any kind, and shipping charges that may apply to the goods sold are entirely the responsibility of the buyer.

Unless otherwise stipulated, invoices are issued on the day of shipment and payable upon receipt. Receipt will in all cases be deemed to have occurred 48 hours after the date of dispatch.

If payment is not received by this date, the buyer will automatically be liable to us, as a penalty clause and in accordance with legal provisions, for a late payment penalty calculated by applying an interest rate equal to one and a half times the legal interest rate to the entire outstanding amount. All costs incurred by us in recovering late payments will be invoiced and borne entirely by the buyer.

5 – Retention of title

Ownership of the products is transferred only upon full payment of the principal and any additional charges. Failure to pay all or part of the price may result in the repossession of the goods.

These provisions do not preclude the transfer to the buyer, upon delivery (as defined in Article 6 below), of the risks of loss and damage to the goods sold, as well as any damage they may cause. Consequently, the customer undertakes to insure these goods against any risk they may incur or cause from the date of delivery. The customer must be able to provide proof of such insurance upon our request.

6 – Delivery – Transport

Upon delivery, packages must be unpacked for inspection; in case of damage, the delivery must be refused. Any claims the buyer may have regarding delivery must be noted in writing on the delivery slip; any subsequent claims will not be accepted, and no refund will be issued if the delivery has been accepted.

7 – Force majeure

Our obligations will be suspended in the event of force majeure.
If the situation continues for more than three months, either party may cancel the order. This cancellation will take effect ten days after the sending of a registered letter with acknowledgment of receipt reminding the parties of this clause.

8 – Termination Clause

In the event of non-performance of its obligations by one of the parties, the sales contract will be automatically terminated in favor of the other party without prejudice to any damages that may be claimed from the defaulting party.

The resolution will take effect fifteen days after the sending of a formal notice by registered letter with acknowledgment of receipt or extrajudicial act recalling this clause and remaining without effect.

9 – Goods received in error

In the event that the customer receives goods not ordered, it is their responsibility to immediately notify the seller in order to arrange for the return of the improperly delivered goods.
Civil Code - Article 1376: He who receives by mistake or knowingly what is not due to him is obliged to return it to the one from whom he unduly received it.

10 – Dispute Resolution

Any dispute relating to our sales, even in the case of warranty claims or multiple defendants, shall, in the absence of an amicable agreement, fall under the exclusive jurisdiction of the commercial court in whose district our head office is located.

Legal notice regarding the use of our website

Copyright and Intellectual Property: All content on the tecmotor.fr website (illustrations, text, labels, trademarks, images, videos) is the property of tecmotor.fr, its co-contractors, or partners. All elements appearing on the tecmotor.fr website are protected by the provisions of the French Intellectual Property Code. Consequently, any reproduction, in whole or in part, or imitation thereof, without the express, prior, and written consent of the owner, is prohibited. It is strictly forbidden to collect and use the information available on the website for commercial purposes.

This prohibition extends in particular, without this list being exhaustive, to all editorial content appearing on the site, the presentation of the screens, the software necessary for operation, logos, images, photos, graphics, of any kind whatsoever.

The trademarks and domain names appearing on the tecmotor.fr website are the exclusive property of tecmotor.fr, its co-contractors, or partners. Any reproduction or use of these trademarks or domain names, in any manner and for any purpose whatsoever, is prohibited.
Under these conditions, tecmotor.fr reserves the right to oppose any use, not expressly authorized, of the site and/or any of the elements composing and/or characterizing it, including, without limitation, any reproduction and/or representation, of any nature or manner whatsoever, all the protections conferred by any applicable law or regulation.

Failure to comply with this prohibition constitutes an infringement which engages the civil and criminal liability of the infringer (articles L 335-2 et seq. of the Intellectual Property Code).

Please remember that the only authoritative recommendation is the one presented in the maintenance manual provided by the manufacturer of your vehicle or other equipment. It is essential to verify product recommendations against the manufacturer's specifications.

Technical information and recommendations are provided to buyers, users, and customers to inform themselves and carry out verifications. They relate only to the products and materials mentioned, when not combined with other products or materials. The user is solely responsible for choices and verifications regarding the use of the material or product, as well as the related processes. The information and recommendations provided are always subject to the manufacturer's own recommendations and do not supersede them.

The information contained on this website is not exhaustive. Despite our efforts, it may not be accurate, current, or applicable to the specific circumstances of any particular case. We disclaim all liability for any inaccuracies or omissions on this website, and any decisions you make based on the information contained herein are made entirely at your own risk. tecmotor.fr disclaims all liability for any direct, indirect, special, consequential, or other loss or damage of any kind whatsoever arising from the use of this website or any information contained herein. This also applies to any information provided to consumers via email, telephone, or mail.

Photo credit: tecmotor.fr, or its co-contractors or partners. All reproduction is prohibited without the express written consent of tecmotor.fr or its co-contractors or partners.

Personal data

The data collected is intended for tecmotor.fr, which is responsible for the collection, and is solely intended for the operation of the tecmotor.fr website.

We are committed to protecting the confidentiality of your data and will not share it with third parties.

In accordance with the provisions of French Law No. 78-17 of 6 January 1978 on Data Processing, Data Files and Individual Liberties, you have the right to access and modify your personal data. To exercise this right, send your request by mail to tecmotor.fr, 368 rue de Genève, 01800 Villieu, France, or log in to your customer account.

Payment and security

Online payment by credit card, how it works:

1: Place your order on our website and confirm it.
2: Enter and verify your delivery and billing addresses,
3: Select payment by credit card,
4: You are redirected to the Crédit Mutuel secure bank card payment site
5: Your purchases are confirmed by email to the address you provided.

Is it really safe?

By making your payment online with the Crédit Mutuel secure bank card payment site, you are assured of a fully secure online payment.
Bank details are encrypted and do not pass through our server at any time; only the Crédit Mutuel secure bank card payment system receives this information.
Once your payment has been made and validated, a message on the screen confirms that your order has been received and indicates that you will soon receive several automatic confirmation emails at each stage of processing your order by tecmotor.fr.

What if I don't want to pay by credit card?

You can pay by bank transfer (our bank details will be sent to you by email when you place your order). Your order will then be confirmed upon receipt of your payment.

Our sales team is available to guide and assist you should you need it. Please feel free to contact us.

Warning: The fraudulent use of a person's bank card number without their consent legally constitutes the offense of fraud, punishable under Article 313.1 of the Penal Code by a sentence of 5 years imprisonment and a fine of 382,000 euros.

How secure are my data?

Important data related to your customer account (addresses, orders, etc.) is transmitted in encrypted form between your computer and our server. When the data stream is encrypted, a small padlock icon is displayed (in the bottom right corner of your internet browser or to the right of the address bar).

Tecmotor.fr

SAS capital €1000
SIRET 79515622300013
VAT number FR 61795156223
RCS No. 795156223 Bourg en Bresse
APE 4690Z